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Shipping

SHIPPING TIME

All orders are processed immediately upon successful receipt of payment and shipped within 1-3 business days.

FREE DELIVERY IN HONG KONG

We are pleased to offer free shipping on all orders above HKD250 with a delivery address in Hong Kong.

Please note free delivery is not available for large or fragile items such as:

  • SUP Boards
  • Kayaks
  • Paddles
  • Bikes and bike boxes. 

APA Outdoor Shop reserves the final decision with regards to shipping charges.

Hong Kong orders are shipped through SF Express and deliver according to SF Express timeframes.

OVERSEAS SHIPPING

All overseas orders are shipped with Hong Kong Post Speedpost Service, with cost based on Hong Kong Post service fees per weight unit. Order shipping charges are automatically calculated at checkout.

All local customs and tax charges are sole responsibility of the customer.

RETURNS

APA Outdoor Shop will fully refund any unused products kept in original packaging returned within 30 days of purchase.

If your product is defective in any way please email customer@apaoutdoorshop.com for assistance.

All returns follow these restrictions:

  • Shipping and insurance charges are not refundable.
  • Special order and discontinued items are not returnable.
  • Defective items are only returnable for like replacement.
  • All items must be in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial refund.
  • All return shipping charges are the customer's responsibility.